Reputation management for a fast-growing fashion brand
Client Overview
Snitch (D2C · Men's fashion) partnered with YAB Media for ORM.
The Challenge
With high order volumes, questions about sizing, delivery and returns show up quickly in public reviews and comments. Snitch needed those conversations handled consistently.
Our Strategy
Reputation monitoring across review platforms and social comments, response guidelines for common issues, and reputation-focused content that answers recurring questions.
Execution
We set up monitoring across review platforms and social comments, wrote response templates for sizing, delivery and return questions, and created short content answering the questions customers asked most.
Distribution
Google reviews, Instagram comments and DMs, and other public review platforms where Snitch customers talk about orders.
Results
Customer questions are answered faster and in a consistent brand voice, and recurring concerns are handled before they turn into negative reviews.
Key Takeaways
At high order volumes, reputation is built in the comment section. A clear playbook keeps every reply on-brand.